Privacy Policy
Last Updated: September 21, 2025
Who We Are: Strata Merchants (“we,” “us,” or “our”) provides wholesale distribution services to retailers and businesses. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, request our product list, place bulk orders, or communicate with us.
Scope: This policy applies to our website, contact forms, order inquiries, and any other interactions you have with Strata Merchants online or offline.
Information We Collect: We may collect personal information you provide (such as name, email, phone, business details, order information), usage data (IP address, device/browser type, pages visited), and marketing data (preferences, interactions with campaigns).
How We Use Information: We use your information to process bulk order requests, respond to inquiries, share product lists, improve our services, perform analytics, comply with legal requirements, and communicate updates or offers relevant to your business.
Legal Bases (EEA/UK users): We process data based on consent, contract necessity, legitimate interests (such as providing and improving our wholesale services), and legal obligations.
Cookies & Tracking: Our website may use cookies and similar technologies to improve user experience, analyze site traffic, and remember preferences. You can manage cookies via your browser settings, but disabling some may affect website functionality.
Analytics & Tools: We may use analytics tools to monitor website performance, measure interest in categories, and understand user behavior to better serve our retailers.
Orders & Payments: If you place a bulk order, payment processing may be handled by secure third-party processors. We do not store full payment card details and rely on the processor’s compliance with security standards.
Sharing Information: We may share your data with trusted service providers (hosting, analytics, shipping, payments), business partners, and as required by law. We never sell your personal information.
International Transfers: Your data may be processed in other countries. Where necessary, we use safeguards such as standard contractual clauses to protect your information.
Data Retention: We keep information only as long as needed for order fulfillment, service delivery, legal compliance, and business operations.
Your Rights: Depending on your location, you may have the right to access, correct, delete, restrict, or object to our processing of your information, as well as the right to data portability.
Marketing Choices: You may opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly. We will still send essential order or account-related messages.
Children’s Privacy: Our services are not intended for children under 13 (or 16 where applicable). We do not knowingly collect data from children. Contact us if you believe we have such data so we can remove it.
Security: We use technical and organizational measures to protect your data, but no method of transmission or storage is 100% secure.
Third-Party Links: Our website may include links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing information.
Changes to This Policy: We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date on this page.
Contact Us: For privacy-related questions or requests, contact us at: contact@stratamerchants.com. You may also have the right to lodge a complaint with your local supervisory authority.
